Privacy policy

To run AIROW for your business we hold:

• Your account: names, email addresses and phone numbers of you and the team members you add.
• Your business profile and settings: what you tell AIROW about the business, house rules and permissions.
• Your WhatsApp conversations with AIROW, and the activity log of what it did.
• What AIROW remembers: facts and preferences you or your team told it, until you ask it to forget them.
• Files you send it, and the knowledge base you build from them.
• The access your connected apps grant AIROW, kept encrypted.
• Billing records.

Our database and file storage are in Mumbai, India. The application server runs on Fly.io in Singapore and processes requests over encrypted connections. Other service providers may process data outside India. Files are private and shared only through short-lived links.

AIROW reads and acts in the apps you connect only to do what you or your team ask, within the permissions you set. We don’t copy your apps’ data wholesale; AIROW fetches what a request needs. Disconnecting an app cancels AIROW’s access to it and deletes the stored grant.

AIROW uses AI models to understand requests and write replies. Requests go through OpenRouter, only to model providers that don’t store or train on what we send. Your data is never used to train AI models, ours or anyone else’s.

We use these services to run AIROW, each only for its part:

• Meta and our WhatsApp Business provider, to send and receive WhatsApp messages.
• Supabase, for our database and file storage in Mumbai.
• Fly.io, for the application server in Singapore.
• OpenRouter and the model providers it routes to, for AI.
• Composio and Pipedream, to connect your apps.
• Resend, to send sign-in codes and account email.
• Razorpay, to take payments.
• Sarvam AI, to transcribe voice notes, only if voice notes are turned on.

We don’t sell your data, and we don’t share it for advertising.

While your account is open. When you close it, we delete your business’s data, except records the law requires us to keep, such as tax invoices.

You can see, correct, export or delete your data. Much of it you can manage yourself in the web app; for anything else, write to hello@airow.in. Anyone on your team can ask AIROW to forget what it remembers about them.

We use a cookie to keep you signed in. We don’t use advertising cookies.

If we change this policy in a way that matters, we’ll tell account owners before it applies. Questions: hello@airow.in.